Goolwa Medical Centre stands at the forefront of comprehensive healthcare in the Goolwa area.
Goolwa Medical Centre is a rural practice providing comprehensive personal care to the Fleurieu region. The team of experienced healthcare practitioners and staff at our practice are committed to providing quality family medical care.
Goolwa Medical Centre accepts new local patients.
Our Goolwa Medical Skin Centre has opened at 17 Cadell Street, Goolwa. Ph: 8528 7948
You can book appointments via the AMS Connect app. or phone Goolwa Medical Centre on 8555 2404.
One of the biggest complaints we have is the waiting time to see a doctor. In the interest of time and for other patients please limit your
problems to one or two per consultation. A standard consultation is between 7-19 minutes. We ask that you please book a long consultation if you believe your consult will go over this timeframe or any of the following reasons:
Please Note: Not all of our General Practitioners accept online bookings. If your GP isn’t visible online please call the clinic direct.
Please be advised that NO TEST RESULTS will be given over the phone by Reception Staff. We have an efficient results service in place so if the doctor deems your results as “Urgent”, you will receive a telephone call from either your GP or our Nursing Staff. For any Non-Urgent results requiring a follow up appointment, you will be notified by mail or SMS. If you would like to obtain your results, or would like to discuss them further, an appointment must be made with your GP. We thank you for your understanding.
We request at least 24 hours notice for cancellations to allow us to accommodate other patients. A fee will be charged if you fail to notify us within two hours before your scheduled appointment.
Your health data is of utmost importance to us. Click here to read our comprehensive privacy policy ensuring the confidentiality of your information. Failing to attend without notice may result in a non attendance fee which will need to be paid prior to making another appointment at Goolwa Medical Centre.
We offer Interpreter Services for patients in need. Please inform us in advance if you require this service for your consultation.
Goolwa Medical Centre is proud of the high standard of service that we provide to individuals and families in this community.
If at any time you feel unhappy with any aspect of your care please contact the Practice Manager or alternatively fill out the feedback form online or in clinic.
We value all feedback, which assists us to provide a better service to our patients. Please ask reception staff if you would like a feedback form or to speak with the Practice Manager.
We prefer to respond and handle complaints internally but if you wish to take complaints externally you can contact the Health & Community services Complaints Commissioner (HSCC) through one of the following methods:
Calling their telephone enquiry line on 08 8226 8666 or 1800 232 007 for country SA, Monday to Friday, 9am to 5pm.
Visiting their website www.hcscc.sa.gov.au which contains information and forms to help you lodge a complaint unaided.
Write to HCSCC at PO Box 199, Rundle Mall, Adelaide, SA 5000.
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