We collect personal and health information necessary for us to provide you with quality healthcare services. This may include your name, address, date of birth, contact details, Medicare number, health history, family health history, genetic information, and the details of your treating doctors and other health professionals.
We use and disclose your personal and health information for the primary purpose of providing you with healthcare services, including administrative functions associated with these services, such as billing, liaising with government offices regarding Medicare entitlements and payments, and conducting quality improvement activities. We may disclose your personal information to other health service providers for the purpose of providing you with the best possible healthcare.
We store all personal and health information securely. We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. We have stringent protocols in place, including password protection, secure physical storage, and encryption.
Under the Privacy Act, you have the right to access and correct your personal and health information. We encourage you to contact us if your details change or if the information we hold about you is inaccurate.
If you have any complaints about how we handle your personal information or believe we have breached the Australian Privacy Principles, please contact our Privacy Officer. We take all complaints seriously and will investigate your complaint and respond to you in writing.