Goolwa Medical Centre
9 Crocker St, Goolwa SA 5214 | (08) 8555 2404

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Goolwa Medical Centre


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Practice Information



Goolwa Medical Centre is a rural practice that provides comprehensive personal care. The practice is committed to total family care and patients have the opportunity to choose their own doctor. The doctors have a wide range of experience, skills and special interests including: paediatrics, obstetrics, medical hypnosis, care of the elderly, palliative care, asthma, diabetes and women's health. All doctors have the ability to provide many medical and surgical requirements locally.


Contact Goolwa Medical Centre


Address: 9 Crocker St, Goolwa SA 5214

Phone: (08) 8555 2404
Fax Number: (08) 8555 1002
Business Hours: 8:30 am to 6:00 pm
Open Saturday for pre-booked appointments. 9:00 am - 12:00 pm


Mission Statement



“HIGH QUALITY HEALTH CARE FOR ALL”

We aim to:

  • Provide high quality professional family health care with equal access for all

  • Encourage healthy lifestyle choices for individuals and the community and promote best standard preventative health care

  • Commit to involvement in all areas of medical, professional and personal education for staff and students alike, and promote excellence in achievement of personal learning goals

  • Build and maintain strong partnerships with other medical and allied health professionals and community care agencies

  • Provide and maintain medical facilities of a high standard, to ensure best quality and safety of care in a wide range of circumstances

Practice Information Sheet



GOOLWA MEDICAL CENTRE

9 Crocker Street Goolwa SA 5214

Telephone: 08 8555 2404   Fax:  08 8555 1002

www.goolwamedical.com.au

                                                           

Dr Carolyn Miller                                Dr Mark Miller                         Dr Stephen Byrne

Dr Alan Gane                                      Dr Philip Davidson                   Dr Elizabeth Miller

Dr Stan Czarnecki                               Dr Emily Down                        Dr Lara van der Wielen

Registrars:                                           Dr Jemma Bowker                   Dr Nicholas Lye      

                                                              Dr Zein Salim                            Dr David Hsieh

PRACTICE INFORMATION SHEET

Hours of consultation are:       Monday to Friday 8.30am – 6.00pm

                      Saturdays 9.00am – 12.00pm for pre booked appointments only 

Goolwa Medical Centre is a rural practice that provides comprehensive personal care.

The practice is committed to total family care and patients have the opportunity to choose their own doctor.  The doctors have a wide range of experience, skills and special interests including:  paediatrics, obstetrics, medical hypnosis, care of the elderly, palliative care, asthma, diabetes and women’s health. All doctors have the ability to provide many medical and surgical requirements locally.

APPOINTMENTS

Consultations are by appointment (usually 10 minutes).  If a longer visit is required please indicate at time of booking. Bookings are available online through our website www.goolwamedical.com.au

AFTER HOURS & EMERGENCY CARE

Goolwa Medical Centre is no longer funded to accept SA Ambulance attendances at the practice. 

Free public medical care is available at South Coast District Hospital 24 hours a day 7 days a week. Please phone South Coast District Hospital on 8552 0500 or present at South Coast District Hospital Accident & Emergency Department, Bay Road Victor Harbor.  

If you require emergency care please call 000 directly. 

AMBULANCE COVER

We strongly recommend that all patients have SA Ambulance cover, as the cost of any ambulance transport from our Surgery to another healthcare facility is borne by the patient.

ACCOUNTS

An account will be issued at time of your visit.  Gap payments made on the day of your visit are appreciated and will be at a reduced rate.  Please bring your Medicare and entitlement cards to each visit.  Whilst we do not generally bulk bill, we are not insensitive to the costs associated with chronic illness.  Please discuss this matter with your doctor as alternative arrangements are available in times of hardship.  Childhood immunisation services are provided as a (bulk bill) Medicare benefit.

A schedule of fees is displayed at the rear of reception area and a more detailed account information sheet is available at reception.

If you wish to self-identify your cultural background i.e. Aboriginal or Torres Strait Islander in your health  information record please advise a staff member or your doctor.

Patients that self-identify as Aboriginal or Torres Strait Islander will be bulk billed and invited to participate in relevant health programs that may be available.

TREATMENT ROOM

Goolwa Medical Centre has a modern well-equipped treatment room staffed by qualified registered nurses that can provide ongoing care in wound management and dressing care.  Minor surgical procedures can be performed at Goolwa Medical Centre.

TELEPHONE INTERPRETER AND NATIONAL RELAY SERVICES

If you or a family member requires an interpreter, please advise the receptionist when booking an appointment. Goolwa Medical Centre uses TIS for patients from non-English speaking backgrounds. We also use the National Relay Service for patients who suffer from hearing impairment.

VISITING SPECIALISTS

Goolwa Medical Centre has a comprehensive list of visiting specialists, specialising in:

Orthopaedics, General & Geriatric Medicine, Cardiology, General Physician & Paediatrics.

REGISTRARS & MEDICAL STUDENTS

Goolwa Medical Centre regularly has GP Registrars, fully qualified doctors who are undergoing training in the specialty of Family Medicine.  Patients are advised if they are to see the GP Registrar at the time of booking an appointment.   Patients are also advised if their treating doctor is hosting a Medical Student.

REPEAT PRESCRIPTIONS

An appointment is needed for prescriptions for medicines.  They are not normally left for collection as medical authorities now regard this as a potentially hazardous practice.  If you are urgently in need of a repeat prescription, or if you have not made prior arrangements with your usual doctor, you may be seen in the treatment room and charged for a brief consultation at the discretion of the duty doctor.

TEST RESULTS

Patients should normally make follow up appointments to review results.  If, however, you have made special arrangements with your doctor to ring for results, then phone between 12.30 and 2.30 when an extra nurse is available for giving out these results.  Results will not be given out by reception staff.  INR’s, where possible, are performed at SA Pathology and an appointment is required later that day with your doctor to discuss the results.

Goolwa Medical Centre has an appointment reminder system for immunisation, pap smear, cholesterol and blood pressure checks.  If you wish to be included in our appointment reminder system please advise your doctor, nursing or reception staff.

PARKING

Parking is available in Crocker Street or at the rear of the building.  Disabled patient access is available through our main entrance.  There is also a 5 minute drop off zone outside the building.  Emergency and ambulance access are available at the rear of the building.

PATIENT/DOCTOR PHONE CALLS

It is the policy of Goolwa Medical Centre not to interrupt doctors with patient calls while consulting, urgent calls will be triaged by nursing staff, otherwise a message will be taken and at the earliest convenience the doctor will return your call.

PRIVACY POLICY

The practice has comprehensive information available for patients regarding this issue, please ask front office staff for a copy of the “Privacy Policy” and “Patient Information”.

COMPLAINTS/SUGGESTIONS

Continuous improvement in service and care is a goal of this practice.  Please feel free to offer suggestions or raise complaints with our Practice Manager, Ms Brenda Allan or your doctor.  If you have a matter that you feel cannot be raised with the practice, further advice can be obtained by contacting AHPRA Notification Team on 1300 419 495.

NOTICE TO VISITORS OF GOOLWA MEDICAL CENTRE



We treat our patients with respect and courtesy

We expect patients to treat our staff in a respectful

and courteous manner.

Aggressive or abusive behaviour will not be tolerated by our staff.

Police or security will be called in the event of any offensive behaviour


Personal information for patients



“Your Privacy  :  Our Policy”

Aim

This leaflet aims to explain clearly how personal information about you and your health is recorded and managed in this practice. 

Your personal health information

Your doctor needs information about your past and present health in order to provide you with high quality care.  This practice will make sure that you are able to discuss your health with your doctor in private.

Information is called “personal health information” it concerns your health, medical history or past or future medical care, name, address, date of birth, medicare, health insurance or government benefit numbers (if relevant) , details of family members including spouse, next of kin and persons we may need to contact in an emergency.

Your medical record

Any information that we may collect about you is placed on file which is kept secure at all times.  Only those people who need to refer to your file will have access. We endeavour to ensure that no one who does not have a need to read your file has access to it.  The only information we collect is relevant to your medical care used to assist us in providing a service to you.

Providing your information to other doctors

The doctors in this practice respect your right to decide how your personal health information is used or disclosed (to other doctors). In all but exceptional circumstances, personal information that identifies you will be sent to other people only with your consent.  Gaining your consent is the guiding principle.

It is important that other people are involved in your care, such as other doctors, are informed of  relevant parts of your medical history so they can best care for you. After discussion with you, your doctor will write a letter or referral to another doctor if necessary for continuity of medical care.

In most group practices, it is customary for all doctors in the practice to have access to all medical records which may be necessary for emergency care.

Providing your information to others

The practice will not disclose your personal health information to a third party unless:            

  • you have consented to the disclosure: or
  • the disclosure is necessary because you are at risk of harm without treatment and you are unable to give consent – eg you may be unconscious after an accident; or
  • your doctor is legally obliged to disclose information - eg notification of certain infectious diseases, suspected child abuse, subpoena or court order; or
  • the information is necessary to obtain medicare, and private health funds if relevant, for billing and medical rebate purposes

Electronic communication

The practice at all times will protect the patients’ privacy when communicating electronically about patients by using a secure encrypted message system to other health providers.

If a patient wishes to communicate with the practice electronically they will need to give their consent which will be held on their patient file.

Security of information in the practice

All personal information held about you will be continually supervised. All staff sign confidentiality statements on commencement of employment. Written records will be stored in locked storage when not in use. Information held on computer will be password protected. All written information will be destroyed by shredding, burning or pulping if it is no longer needed. Only authorized staff will have access to your records while the practice holds your health information.

Your access to your health information

You have access to the information contained in your medical record. You may ask your doctor about any aspect of your health care including information in your record.  We believe that sharing information is important for good communication between you and your doctor and for ongoing high quality health care.

Information in your record can be provided to you by way of an accurate and up to date summary of your care, for instance if you are moving away or transferring to a new doctor.  Do not hesitate to ask your doctor if you want a summary of your care for any reason and your doctor will be pleased to provide a full explanation of the health summary or medical record provided. You will be required to complete a request to have your file accessed.  Depending on what is involved, you may be asked to contribute to the cost of providing the information. If you request a summary or direct access to your full medical record your doctor will need to take out any information provided by others on a confidential basis. 

Resolving your concerns regarding the privacy of your health information

If you have any concerns regarding privacy of your health information or regarding the accuracy of the information held by the practice, you should discuss these with your doctor.  Inaccurate information will be corrected or your concerns noted in the records if it is not possible or desirable to alter the original records.

Complaints

In the event that you have any complaint about the way we deal with privacy issues, please in the first instance contact our Practice Manager on 8555 2404.  If we cannot resolve the issue you have the right to contact the Privacy Commission on 1300 363 992 to address the issue. 


Electronic Communication



There are risks associated with electronic communication in that the information could be intercepted or read by someone other than the intended recipient. Email communication to the practice by other healthcare providers is discouraged. Email communication with patients is discouraged; however, where initiated by the patient, the risks are communicated and patient consent is obtained.


PATIENT IDENTIFIERS



It is essential for the Practice to identify you each time you present at the practice or over the telephone.  As part of best practice identifying each patient correctly reduces error in a clinical setting.

You will be asked for three identifiers eg surname, first name, date of birth, address or medicare number.

Please be patient with staff when they need to confirm these details.


SOCIAL MEDIA



Goolwa Medical Centre does not participate in any social media activities including Facebook.


QUIT Program



The practice encourages a non-smoking environment and asks that patients do not smoke close to the front entrance to the practice. 

If you need assistance to stop smoking and/or wish to participate in a QUIT program please speak with your GP.


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